Privacy Policy

Rehabilitation Manufacturing Service Limited collect three main types of information from all visitors to www.rms-rehab.co.uk - usage data that comes from server log files and cookies; contact details that come from any submitted contact forms; and further contact information when you sign up for an account.

We as a company value your privacy and endeavour to keep your personal information protected - a full version of our Data Protection Policy can be requested by emailing marketing@rms-rehab.co.uk.

Server Log Files

Server log files allow us to record what visitors are coming to our site. Here are RMS Ltd we may collate this information in reports so we can better understand the way users interact with our website; and then use that information to make improvements. Log files contain no personal information.

Saved Enquiries

When you send an enquiry using one of our contact forms this enquiry will get delivered to sales@rms-rehab.co.uk and marketing@rms-rehab.co.uk. When details such as your name, email and enquiry are sent, they go via our server directly into these mailboxes. If you do contact us using this method the correspondence may be logged and saved for future use.

User Accounts

We give customers the option to create users accounts to make their purchasing journey simpler. When you create an account you can save various information from delivery addresses, to passwords, to payment methods.

We like to reassure customers that if you save payment methods this is managed wholly by our payment provider and we have no access to that payment information. All other details are then only used by our customer services team in order for your order to be processed. We cannot view or share user passwords. This is held as encrypted information that can be read by our systems, but not by us.

How we use your data

By contacting us via email, our enquiry forms, or by placing an order you are consenting for us to process your personal data and this consent is the legal basis by which your data will be used. If you contact us via any of the aforementioned methods, your information may be held and used past the date when your enquiry or order is closed.

We may use your personal data to:

  • Administer our website
  • Keep our website secure and prevent fraud
  • Process orders and deliveries
  • Send you information related to our products and services
  • Reply to an enquiry you have sent us via this website or email
  • Send you non-marketing communications

If you have submitted your contact details to us, we may occasionally email you with information about products which we feel are to be of interest to you. These recommendations may be made because of information we hold about you or may be based on recent purchases. You will have the option to unsubscribe or opt out at any time.

Third Party Websites

You can feel confident using our website that we will not pass your email address or any other personal data onto third party companies. However, we do provide links on our website that lead to third party websites which we do not control. Therefore, RMS are not responsible for any data gathered by linked third party website whose privacy policies may differ from ours.